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Shipping

For orders of less than 40,00 €, shipping costs are equal to 5,00€. For orders of more than 40,00 €, there is a choice between free shipping and express shipping.

The free shipping is by express courier with delivery in 4/5 working days from the date of order.

The express shipping has a cost of 5,00 € and is made by express courier with delivery in 24/48 hours from the date of the order.

Delivery to islands, smaller towns and destinations that are particularly distant from our office take 5/7 working days.

DELIVERY METHODS
Deliveries are made from Monday to Friday, during normal business hours, excluding national and local holidays.


For fast and safe delivery, the destination address should be given as accurately as possible, inserting all useful information (street number, staircase, internal flat number, name on the intercom).
It is also advisable to leave a telephone number so that the courier can contact you in case of delivery difficulties.


Should the recipient be absent, delivery is normally attempted on the following working day. If the delivery is not successful on the second attempt, the material is held at the local branch and must be picked up personally by the recipient within 5 days.


The staff of the courier branch of the destination and our customer service are always at your disposal to promptly resolve any problems relating to the delivery of your order.
The purchased goods are prepared for shipment with extreme care, using suitable packaging to protect the goods from damage and ensure good thermal insulation.


In case of damage to or tampering with the package, we invite you to accept the delivery subject to inspection of the goods inside and contact us immediately, communicating any damage or anomaly.
The Secret Pot is not responsible for any delays and / or non-deliveries caused by incomplete or incorrect addresses. In any case, The Secret Pot is not responsible for any delays in delivery owing to the courier responsible for the same.